Full information about the NCL Youth Program for all staff. New staff will take Courses 1 and 2 prior to boarding. Returning staff will take Course 2 at the beginning of each new contract as a refresher and to learn of new changes in policies, procedures, and themes. This section covers a typical embarkation day, how to best explain a program for all age groups, the Splash App, Policies and Procedures, Setting the Scene, Costumes and Themes, Effective Delivery techniques, and Evaluation Criteria.